Message |
Context |
Resolution |
Webcam did not stop successfully |
Happens when we fail to stop the webcam |
Please restart client |
Unable to start the webcam |
Webcam cannot be initiated for recording |
Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc. |
Unable to start webcam preview |
Webcam does not show preview for recording |
Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc. |
Unable to get the Voice volume level |
Mic does not show volume level in settings tab |
Please check mic settings via windows audio mixer. Please make sure mic is not muted. Please check if the mic works with third party programs like Skype/hangouts etc. |
Unable to initialize video devices |
Webcams could not be detected or initialized |
Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc. |
Unexpected error occurred |
Unexpected error occurred |
Please contact support and enumerate the steps to duplicate the issue for fixes. |
Stop Recording Failed |
Recording could not be saved |
Retry. If issue persists, please contact support and enumerate the steps to duplicate the issue for fixes |
Media trim did not stop successfully |
Trim edit operation failed |
The original video is still there. Please restart client and try trimming again.If issue persists, please contact support |
Adding slides to the media did not stop successfully |
Titles and/or credits could not be added to the video |
The original video is still there. Please restart client and try adding titles and/or credits again.If issue persists, please contact support |
Unable to connect to the server |
This could happen during library sync or during upload |
Please check that your system is connected to the network. If issue persists, please contact support |
Unable to start recording |
Fail at any recording mode |
Please try again.If issue persists, please contact support with details |
Upload Failed |
Media could not be uploaded |
Please check your connection and try again. Also check firewall settings to make sure http and https ports are open from desktop |
Media trim did not start successfully |
Media could not be trimmed |
The original video is still there. Please restart client and try trimming again.If issue persists, please contact support |
Invalid/Corrupt Recording |
The video could not be played |
Retry. If issue persists, contact support |
Preview Failed |
The video could not be played |
Retry. If issue persists, contact support. Please check if the webcam preview works with third party programs like Skype/hangouts etc. |
Adding slides to the media did not start successfully |
Titles and/or credits could not be added to the video |
The original video is still there. Please restart client and try adding titles and/or credits again.If issue persists, please contact support |
Title cannot be left blank |
Video title field is blank |
Video needs to have non-empty title |
You are not connected to the internet. Clicking Save below will save your recording and upload it when connectivity is restored |
No internet connection. Video will be saved locally |
Video can only be uploaded when network connectivity is restored |
This recording is no longer available in your computer |
Shown when uploading media that is deleted locally |
The local video was deleted by the user |
Your account doesn't have sufficient storage on collaaj.com. You can either upgrade or clean up old recordings |
User has reached storage limit |
User can upgrade or delete old videos to reclaim more storage |
There was an error while updating metadata |
Shown when we have issues updating the metadata from the server |
Please check internet connectivity. If issue persists, contact support. |
There was a server error saving the data |
Shown when we have issues saving the metadata to the server |
Please check internet connectivity. If issue persists, contact support |
Unable to remove the media on the server. Please log into collaaj.com and remove it there |
Shown when we have a problem (i.e. internet) removing the media from the server |
Please check internet connectivity. If issue persists, contact support |
Failed to create cert. Win error |
Windows system error in getting certificate from collaaj.com |
Please check internet connectivity. If issue persists, contact support |
Video length approaching <numeral> mins. Recording will stop soon |
Warning shown to the user when the recording length is reaching pre-configured limit |
No issues here. The video length is set by the administrator |
The selected privacy option is only available to the Business and EDU plan |
Privacy options are not available for free or starter SKU |
Information needs to be conveyed to the user that privacy option is not available |
There are no slides to apply |
Slides are not available for titles/credits |
Please restart client and try again so that slides are downloaded. |
Unable to connect to internet. Cannot sync media metadata |
Shown when there is no internet while updating metadata |
Please check internet connection |
Unable to connect to internet. You will not be able to upload recordings |
Shown when there is no internet while uploading videos |
Please check internet connection |
Unable to connect to internet.Please check your network and try again |
Shown when there is no internet while logging in |
Please check internet connection |
Cannot update designs for titles and credits. No internet connectivity |
Shown in the edit window mode while trying to add titles and/or credits |
Please check internet connection |
Upload of the media has failed |
Media upload failed |
Please check internet connection and try again |
Upload Error |
Media upload failed |
Please check internet connection and try again |
Video is too short to trim |
Shown if media length is too short to trim |
Videos less than 10 seconds cannot be trimmed |
Please select valid start and end points |
Shown if start and end points for trim are same |
Start and end points cannot be same for trim operation |
Selection too short to trim |
Shown if selected points are less than one second |
Start and end points cannot be less than one second for trim operation |
Selected media could not be removed from one or more channels |
Media to channel delete fails on Media Sharing screen |
Please try and see if the video can be deleted from the web portal. If issue persists, contact support |
Selected media could not be added to one or more channels |
Media to channel add fails on Media Sharing screen |
Please try and see if the video can be added from the web portal. If issue persists, contact support |
Unable to send email. Couldn't find default mail client |
Email cannot be sent |
Please set up an email client |
Recording needs to be uploaded before it can be shared |
Warning shown when the media has not been uploaded yet but the user wants to share it |
Please upload the video and then share it |
Device Removed |
Warning when recording device is removed during recording |
Please reconnect the device and restart the client |
Media Channel publish error |
Media Sharing Channel publish title |
Please try again. Otherwise try from web portal. If issue persists, contact support |
Selected region is not valid |
Selected region for screen recording is too small |
Please select a valid region for screen recording |
Selected region can not span multiple screens. Please select a region within a single screen |
Happens in multi monitor setting. Please select a valid region Shown when the selected area on screen to record is not valid |
Selected region for screen recording has to be with in the monitor area. |
Please make sure all email addresses are valid |
Sharing window. Happens when incorrect addresses are entered for private sharing |
Email address have to be in valid formats |
Unable to connect to the internet |
Shown we we can't connect to the internet |
Please check internet connection |
Unable to start Collaaj |
Unable to start Collaaj |
Please check to make sure installation went fine. Otherwise uninstall and reinstall |
Server error removing <video title> |
Title of the message shown when there is an error when we try to remove the media from the server |
Please check to make sure the user has permissions to remove a video |
Could not remove the selected recording |
Shown when there is an error removing media |
Please check to make sure the user has permissions to remove a video |
There was an error while recording |
Shown when the recording logic send an error |
Please restart the client and try again. If issue persists, contact support. |
Could not edit info for the selected recording |
Shown when there is an error editing media -- i.e. metadata |
Please restart the client and try again. If issue persists, contact support. |
There was an error while updating designs for titles and credits |
Shown when there is an error while update/download slides from sky |
Please check your internet connection and restart client. |
Recording Device has been removed or not found |
Device for recording has been removed or not found |
Please reconnect the recording device and restart client |
Unable to find the registration information for Collaaj. Please go to http://www.collaaj.com and download the client from there. If you continue to have problems, please contact customersupport@collaaj.com |
Shown if the client can't find the cookie when registering the app |
Please check your internet connection and make sure no firewall is blocking http and https connections from desktop |
Collaaj is already running |
Shown when there is something wrong in bringing the single instance Collaaj app to the foreground when Collaaj is already running |
If issue persists, please kill Collaaj Client app from the task manager and restart the client |
Unable to login to Collaaj. Please check your network connectivity and try again |
Shown if collaaj client cannot connect to internet |
Please check your internet connection and restart client |
Unable to detect webcam |
Happens when there is no webcam connected |
Please connect a webcam and restart client |
Unable to record Audio (No Mic) |
Happens when there is no mic connected |
Please connect a mic and restart client |
Unable to save to disk |
Happens when there is a disk error |
Please check to make sure the hard disk is functioning and there is enough space |
Webcam busy |
Happens when webcam is in use by any other program |
Please check to make sure no other program is using the webcam. If so, please close the program and restart client |
Error selecting a media device |
Happens when user tries to select a webcam or mic and cannot select the device |
Please check the device to make sure the drivers are installed. Please retry and restart client |
Comments
0 comments
Please sign in to leave a comment.