Windows Client Error Messages and Responses

 

Message	Context	Resolution
Webcam did not stop successfully	Happens when we fail to stop the webcam	Please restart client
Unable to start the webcam	Webcam cannot be initiated for recording	Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc.
Unable to start webcam preview	Webcam does not show preview for recording	Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc.
Unable to get the Voice volume level	Mic does not show volume level in settings tab	Please check mic settings via windows audio mixer. Please make sure mic is not muted. Please check if the mic works with third party programs like Skype/hangouts etc.
Unable to initialize video devices	Webcams could not be detected or initialized	Please check webcam preview in settings tab. Please also check camera driver settings or if the camera is in use by another program. Please check if the webcam preview works with third party programs like Skype/hangouts etc.
Unexpected error occurred	Unexpected error occurred	Please contact support and enumerate the steps to duplicate the issue for fixes.
Stop Recording Failed	Recording could not be saved	Retry. If issue persists, please contact support and enumerate the steps to duplicate the issue for fixes
Media trim did not stop successfully	Trim edit operation failed	The original video is still there. Please restart client and try trimming again.If issue persists, please contact support
Adding slides to the media did not stop successfully	Titles and/or credits could not be added to the video	The original video is still there. Please restart client and try adding titles and/or credits again.If issue persists, please contact support
Unable to connect to the server	This could happen during library sync or during upload	Please check that your system is connected to the network. If issue persists, please contact support
Unable to start recording	Fail at any recording mode	Please try again.If issue persists, please contact support with details
Upload Failed	Media could not be uploaded	Please check your connection and try again. Also check firewall settings to make sure http and https ports are open from desktop
Media trim did not start successfully	Media could not be trimmed	The original video is still there. Please restart client and try trimming again.If issue persists, please contact support
Invalid/Corrupt Recording	The video could not be played	Retry. If issue persists, contact support
Preview Failed	The video could not be played	Retry. If issue persists, contact support. Please check if the webcam preview works with third party programs like Skype/hangouts etc.
Adding slides to the media did not start successfully	Titles and/or credits could not be added to the video	The original video is still there. Please restart client and try adding titles and/or credits again.If issue persists, please contact support
Title cannot be left blank	Video title field is blank	Video needs to have non-empty title
You are not connected to the internet. Clicking Save below will save your recording and upload it when connectivity is restored	No internet connection. Video will be saved locally	Video can only be uploaded when network connectivity is restored
This recording is no longer available in your computer	Shown when uploading media that is deleted locally	The local video was deleted by the user
Your account doesn't have sufficient storage on collaaj.com. You can either upgrade or clean up old recordings	User has reached storage limit	User can upgrade or delete old videos to reclaim more storage
There was an error while updating metadata	Shown when we have issues updating the metadata from the server	Please check internet connectivity. If issue persists, contact support.
There was a server error saving the data	Shown when we have issues saving the metadata to the server	Please check internet connectivity. If issue persists, contact support
Unable to remove the media on the server. Please log into collaaj.com and remove it there	Shown when we have a problem (i.e. internet) removing the media from the server	Please check internet connectivity. If issue persists, contact support
Failed to create cert. Win error	Windows system error in getting certificate from collaaj.com	Please check internet connectivity. If issue persists, contact support
Video length approaching <numeral> mins. Recording will stop soon	Warning shown to the user when the recording length is reaching pre-configured limit	No issues here. The video length is set by the administrator
The selected privacy option is only available to the Business and EDU plan	Privacy options are not available for free or starter SKU	Information needs to be conveyed to the user that privacy option is not available
There are no slides to apply	Slides are not available for titles/credits	Please restart client and try again so that slides are downloaded.
Unable to connect to internet. Cannot sync media metadata	Shown when there is no internet while updating metadata	Please check internet connection
Unable to connect to internet. You will not be able to upload recordings	Shown when there is no internet while uploading videos	Please check internet connection
Unable to connect to internet.Please check your network and try again	Shown when there is no internet while logging in	Please check internet connection
Cannot update designs for titles and credits. No internet connectivity	Shown in the edit window mode while trying to add titles and/or credits	Please check internet connection
Upload of the media has failed	Media upload failed	Please check internet connection and try again
Upload Error	Media upload failed	Please check internet connection and try again
Video is too short to trim	Shown if media length is too short to trim	Videos less than 10 seconds cannot be trimmed
Please select valid start and end points	Shown if start and end points for trim are same	Start and end points cannot be same for trim operation
Selection too short to trim	Shown if selected points are less than one second	Start and end points cannot be less than one second for trim operation
Selected media could not be removed from one or more channels	Media to channel delete fails on Media Sharing screen	Please try and see if the video can be deleted from the web portal. If issue persists, contact support
Selected media could not be added to one or more channels	Media to channel add fails on Media Sharing screen	Please try and see if the video can be added from the web portal. If issue persists, contact support
Unable to send email. Couldn't find default mail client	Email cannot be sent	Please set up an email client
Recording needs to be uploaded before it can be shared	Warning shown when the media has not been uploaded yet but the user wants to share it	Please upload the video and then share it
Device Removed	Warning when recording device is removed during recording	Please reconnect the device and restart the client
Media Channel publish error	Media Sharing Channel publish title	Please try again. Otherwise try from web portal. If issue persists, contact support
Selected region is not valid	Selected region for screen recording is too small	Please select a valid region for screen recording
Selected region can not span multiple screens. Please select a region within a single screen	Happens in multi monitor setting. Please select a valid region Shown when the selected area on screen to record is not valid	Selected region for screen recording has to be with in the monitor area.
Please make sure all email addresses are valid	Sharing window. Happens when incorrect addresses are entered for private sharing	Email address have to be in valid formats
Unable to connect to the internet	Shown we we can't connect to the internet	Please check internet connection
Unable to start Collaaj	Unable to start Collaaj	Please check to make sure installation went fine. Otherwise uninstall and reinstall
Server error removing <video title>	Title of the message shown when there is an error when we try to remove the media from the server	Please check to make sure the user has permissions to remove a video
Could not remove the selected recording	Shown when there is an error removing media	Please check to make sure the user has permissions to remove a video
There was an error while recording	Shown when the recording logic send an error	Please restart the client and try again. If issue persists, contact support.
Could not edit info for the selected recording	Shown when there is an error editing media -- i.e. metadata	Please restart the client and try again. If issue persists, contact support.
There was an error while updating designs for titles and credits	Shown when there is an error while update/download slides from sky	Please check your internet connection and restart client.
Recording Device has been removed or not found	Device for recording has been removed or not found	Please reconnect the recording device and restart client
Unable to find the registration information for Collaaj. Please go to http://www.collaaj.com and download the client from there. If you continue to have problems, please contact [e-mail]	Shown if the client can't find the cookie when registering the app	Please check your internet connection and make sure no firewall is blocking http and https connections from desktop
Collaaj is already running	Shown when there is something wrong in bringing the single instance Collaaj app to the foreground when Collaaj is already running	If issue persists, please kill Collaaj Client app from the task manager and restart the client
Unable to login to Collaaj. Please check your network connectivity and try again	Shown if collaaj client cannot connect to internet	Please check your internet connection and restart client
Unable to detect webcam	Happens when there is no webcam connected	Please connect a webcam and restart client
Unable to record Audio (No Mic)	Happens when there is no mic connected	Please connect a mic and restart client
Unable to save to disk	Happens when there is a disk error	Please check to make sure the hard disk is functioning and there is enough space
Webcam busy	Happens when webcam is in use by any other program	Please check to make sure no other program is using the webcam. If so, please close the program and restart client
Error selecting a media device	Happens when user tries to select a webcam or mic and cannot select the device	Please check the device to make sure the drivers are installed. Please retry and restart client