KB0001: Screen capture results in “green” video
The Collaaj client capture library is in a inconsistent state. Please reboot the machine to fix the issue.
KB0002: Powerpoint recording shows “Cannot access powerpoint” error.
This is due to a bug in Microsoft Office 2011 on Mac. Please update to at least V 14.4.7. If the issue still persists, please follow these steps to workaround the bug:
- Please navigate to the folder where the PowerPoint presentation is located
- Double click to open it. If the presentation does not open, the PowerPoint app is in inconsistent state. If so, please force quit PowerPoint app.
- Double click to open the presentation. Navigate to slideshow mode and then escape out of it.
- Open Collaaj client now and start recording the presentation.
KB0003: Powerpoint and audio recording does not show countdown timer popup on OS X Mavericks (10.9.X)
This is a known issue. The recording will start in 5 seconds. This will be fixed in future update.